Customer Service and Care - An Introduction

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Duration: 1 hour
Retake policy: unlimited


£16.25 +VAT

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Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care; how to provide excellent customer care; and, how to communicate effectively with customers.


By the end of this Customer Service course, the learner will be able to demonstrate an understanding of:

  • The principles of excellent customer care
  • The importance of excellent customer care
  • How to provide excellent customer care
  • How to communicate effectively with customers
  • The importance of keeping to your organisation’s policies and practices
  • How to approach customer complaints


£16.25 +VAT

Add to Basket

Paypal protected. Credit cards accepted