Customer Service and Care - An Introduction

User rating:
Duration: 1 hour
Retake policy: unlimited


£16.25 +VAT

Add to Basket

PayPal Buyer protection
Highfield Awarding Body
Mobile device friendly content

Paypal protected. Credit cards accepted

Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care; how to provide excellent customer care; and, how to communicate effectively with customers.


By the end of this Customer Service course, the learner will be able to demonstrate an understanding of:

  • The principles of excellent customer care
  • The importance of excellent customer care
  • How to provide excellent customer care
  • How to communicate effectively with customers
  • The importance of keeping to your organisation’s policies and practices
  • How to approach customer complaints


£16.25 +VAT

Add to Basket

Paypal protected. Credit cards accepted