Handling and Resolving Conflict

Online course dealing with and overcoming problems, abusive behaviour, and complaints.

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Duration: 30mins
Retake policy: Unlimited

Digital Certificate
Endorsed by Highfield Qualifications
£16.25 +VAT

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In this course the learner is introduced to what we mean by the term “conflict”; how to deal with problems positively; how to deal with abusive and violent behaviour; methods for resolving conflict: and how to handle complaints.


  • What we mean by the term “conflict”
  • Dealing with problems positively
  • Dealing with abusive and violent behaviour
  • Methods for resolving conflict
  • Handling complaints

 


Digital Certificate
Endorsed by Highfield Qualifications
£16.25 +VAT

Add to Basket

Paypal protected. Credit cards accepted