Handling and Resolving Conflict
Online course dealing with and overcoming problems, abusive behaviour, and complaints.
In this course the learner is introduced to what we mean by the term “conflict”; how to deal with problems positively; how to deal with abusive and violent behaviour; methods for resolving conflict: and how to handle complaints.
- What we mean by the term “conflict”
- Dealing with problems positively
- Dealing with abusive and violent behaviour
- Methods for resolving conflict
- Handling complaints
Accredited by Highfield Awarding Body