Courses
Overview
This course is designed to give the learner a good understanding of how to safely undertake a manual handling operation. It covers topics including what is manual handling, the legal requirements behind manual handling operations, risk assessment, and manual handling techniques.
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This course looks at the Mental Capacity Act (MCA) 2005 and examines, amongst others, such topics as: what is the MCA and who does it cover; statutory procedures within the Act; decision making and how to decide what is in a person's best interests.
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This course provides a general understanding of the nutritional requirements of older people. It covers nutrition, food types, choice and variety and exercise.
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This course provides an excellent understanding of issues around dementia. It covers topics including: what dementia is and who tends to be affected by it; signs and symptoms of dementia; communicating with people with dementia, and understanding and respect.
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This course gives a general understanding of the requirements and responsibilities that employees have in respect of health and safety at work. It also highlights the additional responsibilities that an employer has to work with you to ensure a safe working environment. This course contains ongoing assessment to demonstrate that an employee understands the material.
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Our Level 1 Food Hygiene Certificate course gives an introduction and basic understanding of food hygiene and is an essential starter course for people who wish to work in the manufacture, preparation and serving of food and food products. At the end of it, you'll come away with a basic food hygiene certificate, too!
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Our Level 2 Food Hygiene certificate course covers food hygiene, food hazards, food poisoning, how food becomes unsafe, personal hygiene, awareness of contamination, time and temperature factors, proper cleaning and sanitising, premises and equipment and food handling responsibilities. This is perfect for anyone preparing or handling food.
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This course gives the learner an excellent understanding of what we mean by stress and the typical causes of stress. It goes on to increase the learner's awareness of the signs of stress and to develop strategies to manage it.
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This course is designed to provide you with an introduction to the legal obligations of employers and employees with regard to first aid provision in the workplace. It also explains what first aid is all about, highlights the role of the first aider and goes on to describe how to deal with minor injuries.
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This course gives the learner a good understanding of the need for excellent customer service and communication skills within the Retail sector. It goes on to give useful tips to improve and develop these skills.
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This course gives the learner a basic understanding of the regulations that have come to be known as REACH. That is, the registration, evaluation, authorisation and restriction of chemicals.
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This course gives the learner an excellent understanding of the importance of infection control in a healthcare environment. It covers the three main stages that are crucial for effective control of cross-contamination and control of infectious bacteria and viruses - hand hygiene; personal protective equipment; and the safe use and disposal of sharps.
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The purpose of this course is to provide guidance for people in every aspect of health care who are involved in the handling and administering of medicines. The course sets out the principles of safe and appropriate handling of medicines and explains how these apply in specific services.
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In this course, the learner will be introduced to why epilepsy happens; the process of diagnosing epilepsy; various types of seizures, including symptoms; treatment and management of epilepsy; and the need to provide an accurate description of observed seizures.
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In this course the learner is introduced to what we mean by the term “conflict”; how to deal with problems positively; how to deal with abusive and violent behaviour; methods for resolving conflict: and how to handle complaints.
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This course gives the learner a good understanding of how lone working is covered by health and safety law and highlights the importance of conducting a risk assessment before every lone working episode. It goes on to demonstrate what should be involved in a risk assessment and discusses ways of reducing possible risk.
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The learner will gain a good basic knowledge of the importance of maintaining a high level of confidentiality when it comes to the handling of patient-identifiable information.
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This course gives the learner a general understanding of diabetes - what it is, the signs and symptoms associated with it, and how to help someone who is experiencing a diabetes attack.
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This course provides employers and employees with a general understanding of what is needed to comply with legal requirements and health and safety best practice when working with asbestos-containing materials.
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This Level 1 Award Health and Safety course and test, awarded by Highfield Qualifications, is aimed at learners who currently work, or want to work, in construction. Successful completion will enable you to move on to take the CITB health, safety and environment test, and then apply for the new Construction Skills Certificate Scheme (CSCS) Green Card. This card allows access to construction sites in the UK as a non-skilled worker and is designed to improved overall site safety.
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This course is designed to provide you with a general understanding of the concept of safeguarding of vulnerable adults and children and young people.
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This Safeguarding of Vulnerable Adults (SOVA) course is designed to help those who work with vulnerable adults increase their knowledge on such an important subject. Safeguarding adults is everyone’s responsibility and having a thorough understanding of the process is invaluable to you, your business and the vulnerable adults you know. This safeguarding adults training aims to help you identify the signs of potential abuse and understand what to do with your concerns.
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Our safeguarding children course is essential for anybody who works with the young. This safeguarding children course course will help you understand your role and responsibilities, and support you in feeling confident in carrying out appropriate actions should you have any concerns.
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COSHH stands for Control of Substances Hazardous to Health. This course aims to explain all the rules, regulations and good practices which cover the laws relating to the common hazardous substances found in most workplaces.
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This course aims to explain the basics in good hospitality skills and at the same time show how it can be equally useful for workers in other areas of hospitality such as bars, cafes and coffee shops. We will provide the information needed to help you give the best customer service.
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This course combines The Digital College courses "Level One Award in Health and Safety in a Construction Environment" and "Preparation for the CITB health, safety and environment test" to enable you to attain a CSCS "Green Card" as quickly as possible. Nothing extra to pay; all training and exam costs included! You just pay for the card.
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This course will provide you with everything you need to be an effective Fire Marshal in your workplace.
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This course is designed to give the learner a good understanding of personal finance and to help them to reach a realistic and effective balance between the money they have coming in, and money they have going out.
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Call or contact centres are an essential element of modern businesses of just about all types. This course is designed to give you a good understanding of typical contact centre operations and useful skills, such as customer service.
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Customer Service is one of the most important aspects in any business. As such, this course has been designed to cover a range of areas, including the principles of excellent customer care, how to provide excellent customer care, and how to communicate effectively with customers.
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This course is designed to provide practical guidance for people whose working life is being affected by a manageable mental health condition, such as depression, anxiety or stress.
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This course is designed to provide an introduction to Mental Wellbeing in the Workplace. As well as explaining what is meant by the terms "Mental Health" and "Wellbeing", the course aims to raise awareness of common mental health issues and provides suggestions of what to do if/when working life is affected by a manageable mental health condition, such as stress, anxiety, low mood and depression.
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This course is designed to help you understand the challenges of starting a new business and give you some guidance about how to turn your ideas into a simple plan. It is also about setting the aims of your business and realistic expectations for what is required to meet them.
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The aim of this course is to help those working at height to do so safely and responsibly, following nationally recognised safe practice guidelines
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The aim of this course is to help those working with abrasive wheels do so safely and responsibly following nationally recognised safe practice guidelines. This course is also suitable for those who are responsible – i.e. employers – for the maintenance of abrasive wheels and the grinders they are attached to, to ensure they take all necessary precautions to minimise the risk of accidents in their places of work.
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Rebooking an assessment of a qualification incurs a small fee to cover the costs of a new invigilated exam. Please purchase your rebooking here.
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Our Essential IT Skills course provides a basic foundation in using a modern Windows computer. The course will introduce the learner to mouse and keyboard usage and slowly build their confidence in using the desktop. The course also offers a brief introduction into what applications are. Finally, the learner is introduced to web browsing, printing and different types of storage methods.
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Developed to meet HSE guidelines, the aim of this course is to help those individuals who have been assigned the role of a traffic marshal to understand and carry out their responsibilities in accordance with nationally recognised safe practice. This course provides in-depth information, video examples of traffic signalling, and an online assessment to prove the learner is competent. An accredited certificate is issued by an Awarding Organisation to all those that pass the assessment.
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Social media skills are important both for our personal benefit and for use within a business. This course starts with an introduction to the world of social media to improve personal profiles and career development opportunities. There is specific attention towards using social media for job hunting as well as how to post on different platforms. The final half of the course covers business usage including a unit introducing social media advertising.
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Business Administration is an important role within many organisations. This online course will introduce the expectations of the job and then start to provide more detail about how to perform many of the typical tasks. The course will also help candidates develop many useful skills including: planning, prioritisation and customer service. Finally the course will provide some basic IT skills for communication and collaboration.
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The travel and tourism is a vital business in the UK, accounting for 10% of all jobs. Our online course explains the six components of the industry, introduces typical roles and responsibilities and provides an introduction to training in those all important customer skills. The course also explores sustainable tourism; something that is vital to the future of the industy.
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This free course provides some practical advice how to make a success of your first few days and months in a new job. Creating the right impression straight away is very important and will set you off in the best way possible. NOTE: THIS COURSE IS NOT ACCREDITED AND WILL NOT BE ACCEPTED FOR LEARNING OUTCOMES
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This course outlines the requirements to become a childminder - including registering and working within Ofsted's guidelines. There is also training on the important topics of the Early Years Foundation Stage and safeguarding. This course is a great first step for future qualifications and helps meet Ofsted's training requirements (Note: This course uses England's EYFS Framework).
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Nurseries offer a great first step into Early Years Childcare. This course outlines what is required in a nursery and provides useful training in the key Early Years Framework. There is also a section to familiarise you with Safeguarding, Welfare and inspections.
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Teaching Assistants have taken a growing role within the primary and secondary school classrooms. This course will explain the requirement to become a teaching assistant, the typical role and how it can be used as a first step in a career in education. The course also introduces useful topics such as safeguarding, health and safety and behaviour management.
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The Warehouse and Logistics course provides a good introduction to this industry and provides a foundation for a wide variety of roles across receiving goods, inspections, picking and packing. The course provides details about the terminology and processes typically employed in a warehouse.
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Get your office skills up to speed with our beginner's guide to Microsoft Word and Excel. Our online course provides an introduction to using the most common word processor and spreadsheet software programmes in use today.
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This course has been developed for people who are interested in getting to grips with the basics of accounting – that is keeping financial records, or “the books”, in order for a business or any organisation with financial activities. Getting comfortable with bookkeeping is a handy skill if you are running your own business or getting involved with helping manage the finances of a charity. Bookkeeping can be a fulltime job in its own right and is also a first step on the ladder to becoming an accountant. Accounting can seem quite intimidating at first. There appear to be lots of rules and unusual terms. Fortunately your first steps as a bookkeeper are usually limited to handling the record keeping that the more experienced, qualified accountants can use.
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Would any of your employees benefit from completing one of our fitness training courses? This course aims to help your employees develop an understanding of the principles of health and fitness. They will look at the role exercise plays in supporting health and fitness, nutritional guidelines for a healthy diet, anatomy and physiology, and the effects exercise has on the body.
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Want to try volunteering but not sure if it is right for you? Maybe you are struggling to unearth the right opportunity or your last role didn't meet your expectations. Our course on volunteering guides the learner through all the steps of finding and landing the right volunteering role. We also provide some insight into how to succeed as a volunteer.
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Performance management training courses are a perfect way to learn the key skills needed to effectively manage performance in the workplace, opening up a variety of employment opportunities. This short, auto-marked programme will build your knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace.
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Provision of an independent person to assist with the reading of a formal (qualification) exam.
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Interested in studying one of our online management courses? This short, auto-marked programme will build your knowledge of how to define, investigate and analyse problems and how to evaluate your options.
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This course will give you the knowledge you need to understand a wide variety of health issues and consider the key aspects of healthy eating when you are preparing meals for yourself and other people. You will become more aware of your own diet and the methods you can use to ensure you manage a healthy diet. You will consider different aspects of food, such as flavour, texture and colour, and studying this course will change the way you plan your food and think about your diet.
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Across all businesses, many senior job roles now require an understanding of cash flow management. Despite this, it is not uncommon for individuals in these roles to have had no official financial training or accounting experience before taking on these responsibilities. Whether your staff are already in a role that requires knowledge of cash flow management, or are looking to progress into a role of this nature, this course will provide them with an introduction to managing cash flow and the essential knowledge that is required. The course will equip your staff with an understanding of the importance of cash, how to prepare a cash budget, how to control cash flows and evaluate performance, and how to improve cash flow using debtor management.
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Across all businesses, many senior job roles, including non-financial roles, now require an understanding of finance. Despite this, it is not uncommon for individuals in these roles to have had no official financial training or accounting experience before taking on these responsibilities. Whether your employees are already in a role that requires knowledge of finance, or are looking to progress into a role of this nature, this course will provide them with an introduction to finance and the essential knowledge that is required to succeed in a non-financial managerial role. The course will equip learners with an understanding of financial statements, how to analyse company performance, the differences between profit and cash, and how to use budgeting to manage business activities.
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This qualification is aimed at anyone working in, or looking to work in, a role that involves dealing with costs, estimates and budgets. The course is ideal for anyone who has no previous financial training or accounting experience but requires this for their role or career, and for anyone who wants to increase their accountancy knowledge for personal reasons.
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This courses provides participants with a good understanding of workplace health and safety and delivers a recognised qualification for those that pass the online assessment at the end.
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This courses provides participants with a good understanding of hazardous substances and the controls that can be put in place to manage the associated risks. All participants who pass the formal assessment at the end of the course receive the recognised level 2 qualification.
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This more advanced food hygiene course is designed to give a more in depth view of food hygiene and the typical controls that should be in place. All participants who pass the formal assessment at the end of the course receive the recognised level 3 qualification.
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A fully online Ofqual-recognised qualification designed for those working in the food industry, with additional material designed for those working in catering. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification.
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The Cleaning Operative course provides a good introduction to this role, with a look at the different routes into the industry and general cleaning principles you'll need to be equipped with to be a professional cleaning operative.
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This is the official qualification required by local councils for anyone in England and Wales applying for a Personal Licence to serve or sell alcoholic drinks. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification. The certificate can then be supplied to your local council as part of your Personal Licence application.
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This is the official qualification for those working in a customer services role. Delivered through online videos and practice questions, you will study the importance of delivering excellent customer service, best practices to give great customer service, how to resolve customer complaints and everything in between. Upon successful completion of the invigilated assessment, you will receive an official certificate.
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The Employability course provides foundational knowledge of how to become employed and how an individual can become self-employed. From CV writing, to interview skills, you'll be equipped with the information and skills you need to attain your next job.
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The Fundamentals of Management and Leadership course provides foundational knowledge of management and leadership for anyone looking to progress into one of these types of roles. From key terms and management and leadership competencies and capabilities, to management and leadership best practices, you'll be armed with the information and skills you need to apply for your next management or leadership role.
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The Introducing Team Leader and Supervisory Skills course provides foundational knowledge of team leadership and supervisor best practices for anyone looking to progress into one of these types of roles. From key terms and setting objectives, to effective communication and resolving issues and disputes, you'll be armed with the information and skills you need to apply for your next leadership or supervisory role.
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The Intermediate Microsoft Excel course provides insight into some of the more advanced functions of Excel for anyone looking to develop their Excel skills further. From pivot tables and charts, to functions and formulas, you’ll be equipped with the knowledge and skills you need to work with Excel on a more advanced level both at home and at work.
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This is the official qualification required by local councils for anyone in Scotland applying for a Personal Licence to serve or sell alcoholic drinks. This delivers the complete training package of online study, practice questions, an invigilated exam and an official certificate to those that pass this qualification. The certificate can then be supplied to your local council as part of your Personal Licence application.
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The Intermediate Microsoft Word course provides insight into some of the more advanced functions of Word for anyone looking to develop their Word skills further. From SmartArt and charts, to footnotes and sources, you’ll be equipped with the knowledge and skills you need to work with Word on a more advanced level both at home and at work.
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The Dealing with Anxiety course offers insight into anxiety and the different anxiety-related disorders, including signs and symptoms of these conditions. The course also provides strategies for how you can lessen the impact of anxiety on your daily life, meaning you'll be equipped with the knowledge you need to deal effectively with anxiety and its related disorders.
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The Equality and Diversity course offers insight into key principles of equality and diversity, including legislation and employers' and employees' responsibilities. From key terms and the different types of inappropriate behaviour, to the 9 protected characteristics, you'll be equipped with the information and knowledge you need to work effectively towards the goal of the ideal workplace.
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The Prevent Duty course offers insight into the Prevent Duty, including legislation and how you can follow Prevent guidance. From terrorist groups and radicalisation, to seeking advice and referring vulnerable individuals for support, you'll be equipped with the information and knowledge you need to perform your Prevent Duty effectively.
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This bundle contains everything you need to gain a Personal Licence to authorise the sale of alcoholic drinks in England and Wales. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification. We will then obtain a DBS certificate and apply to your local council on your behalf - saving you a lot of time and effort.
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This bundle contains everything you need to gain a Personal Licence to authorise the sale of alcoholic drinks in Scotland. This delivers the complete training package of online study, practice questions, an invigilated assessment and an official certificate to those that pass this qualification. We will then obtain a DBS certificate and apply to your local council on your behalf - saving you a lot of time and effort.
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The Introduction to Project Management course provides foundational knowledge of project manager responsibilities. From project management methodologies, to planning and executing a project, you’ll be equipped with the information and skills you need to lead a project to a successful conclusion.
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The Allergen Awareness course provides essential knowledge of food allergies and intolerances. From allergens and food legislation, to food safety management systems and types of cross contamination, you’ll be equipped with the information you need to be aware of allergens in your catering environment.
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Our Safe Internet Usage course provides vital information on the issues and risks children and young people face when using the internet. Topics covered include online pornography, misinformation and disinformation, internet fraud and phishing, setting parental controls, and online gaming.
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Our People Management Skills course offers essential information on the skills you need to manage and lead people successfully. Topics covered include micromanagement, the psychological contract, effective teamwork, leadership styles, and managing conflict.
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The Foundation in Sales and Marketing course offers key guidance on the worlds of sales and marketing for anyone looking to make their first moves into one of these types of roles. You’ll learn all about the function of sales and marketing within organisations, typical activities a marketing person might perform, sales prospects and leads, as well as some handy skills to help you be more effective in selling.
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The Introduction to Substance Misuse course offers essential guidance on key terms and legal implications of substance misuse. It explores topics such as: the four main types of drugs, the drug classification system, general and specific signs of substance misuse and addiction, and the types of treatment that are available.
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Our Level 1 Award An Introduction to Mental Health and Wellbeing qualification will furnish you with an understanding of the common mental health issues, such as stress, anxiety and depression, that can have an impact on our everyday lives. You'll gain knowledge of key mental health terms, how to take care of your own mental health and wellbeing, how to support others, such as family and friends, and the different types of support available. Upon successful completion of the invigilated assessment, you will receive an official certificate.
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Expand your knowledge of Microsoft products with our introductory course to Microsoft PowerPoint. Learn how to get started when using one of the most common presentation software programmes used today.
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Our Level 1 Award in Environmental Sustainability qualification will increase your understanding and awareness of what environmental sustainability is and the impacts humans are having on the environment. You'll gain knowledge of natural resources, including renewable and non-renewable sources, the impacts of waste, energy, water usage and transport amongst other effects, how these impacts might be reduced, and the benefits of sustainable communities. Upon successful completion of the invigilated assessment, you will receive an official certificate.
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Delve into the world of wines with our online short course. Learn about the different styles of wine, the production process for different types of wine, how to recommend and pair wine with different foods, and how to serve wine in the correct glassware.
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Our Level 2 Award An Introduction to First Aid for Mental Health qualification will increase your awareness of common mental health issues, such as anxiety, depression and stress, that can have an impact on our everyday lives. You'll also obtain knowledge on how a mental health first aider can provide immediate "on the spot" care to others, while looking after their own mental wellbeing. Upon successful completion of the invigilated assessments, you will receive an official certificate. This qualification incorporates the Level 1 Award An Introduction to Mental Health and Wellbeing qualification.
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Increase your awareness, knowledge and understanding of neurodiversity with our online module. Learn all about what neurodiversity is, common neurodevelopmental differences, such as autism and ADHD, and how to make small changes in the workplace to accommodate the needs of neurodiverse people, thereby improving the workplace for everyone.
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Get started with Microsoft Outlook through our e-learning course. Learn how to navigate the Outlook app, create folders, write, reply to, forward and delete emails, as well as how to set up an email signature. What’s more, we’ll show you how to mark emails as junk and not junk, arrange meetings, and set up automatic replies.
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This course explains how staff and managers of businesses in the hospitality sector can upsell and cross-sell effectively to improve service skills and boost profits. Whether your establishment is a bar, restaurant, hotel, or other service industry, we can provide you with a solid grounding to give you the confidence to maximise your service.
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Enhance your understanding of safeguarding through this Level 1 qualification. You'll learn about what safeguarding means, the people and organisations responsible for safeguarding, different types and signs of abuse, the link between safeguarding and technology, discrimination and victimisation, and the process of disclosing safeguarding concerns. This course is perfect if you're a teacher, healthcare professional, social worker, or simply someone interested in understanding safeguarding. Upon successful completion of the invigilated assessment, you will receive an official certificate.
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This course explains the principles of fire safety, which are crucial to know in an emergency situation. Whether you work in an office, kitchen, warehouse, or on a manufacturing or construction site, we will provide you with essential information on fire safety.
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Start to build your knowledge of environmental sustainability as we explain key environmental pressures, the scale of environmental problems, and key issues in sustainability. In addition, you'll learn about the main environmental and economic risks and opportunities, which you can apply in your role, whatever that might be in any industry or sector.
